Wellington Free Ambulance has partnered with Umbrella to provide a number of services. Umbrella has provided resilience training and training in coping with vicarious trauma to frontline staff, as well as ongoing consultation with service managers and the peer support Governance group.
Umbrella also recently undertook a specific project investigating how WFA can enhance its selection process for call centre staff using psychological wellbeing assessment measures. This has involved examining the existing process, conducting a literature review on best practice, piloting a selection of psychometric measures and recommending specific behavioural interview questions.
The new measures will now become part of the WFA selection and recruitment process.