Customer Experience Lead
Jo Clendon is Umbrella’s customer experience guru, wizz and guide. She is constantly evaluating our service delivery to pinpoint ways we might improve our service and communication to New Zealanders and New Zealand businesses.
“While our psychologists focus on ensuring our clients can be their best selves, I concentrate on supporting our team and brand ‘behind the scenes’, so that our team and clients have great interactions.
“From initial contact through to the long-term relationships Umbrella builds with organisations committed to wellbeing, I want the communication and service to be seamless,” she says.
With two decades’ experience in corporate roles both here and overseas, including several leadership roles in high-profile companies, Jo understands what success means for both Umbrella and the clients we work with, across corporate, public and private sectors.
She provides essential support to Umbrella’s staff, business systems and processes, as well as ensuring a smoothly run and valuable workshop experience for our clients.
As part of enhancing customer experience and staff support, Jo also concentrates on helping Umbrella, as a small business, evolve and keep pace with rapidly changing technology and business environments. When we panic about technology, we know who to call!
“My experience as a contractor for Umbrella relies on Jo’s reliably efficient and friendly approach, and her technological expertise is catching! A vital member of the team.”
Need a speaker?
Contact Umbrella for an inspirational speaker on mental health, practical tips and solutions for improving employee wellbeing and healthy workplaces. Our presentations and keynotes are often described as a conference highlight.