Customer Experience Lead
Jo coordinates the delivery and follow up of all Umbrella workshops, ensuring that everything is in place for a great experience on the day, as well as monitoring and evaluating our delivery performance to ensure we continue to celebrate, grow and develop our stellar facilitation team.
With her customer experience hat Jo also works alongside our leadership team to identify opportunities to refine and develop Umbrella’s systems, delivery capabilities, and back-office processes. As a growing business, Umbrella seeks to optimise our use of systems and processes and evolve with rapidly changing technology and business environments – Jo helps Umbrella navigate these challenges so we can continue to deliver the best service and value to our clients. She uses her corporate and parenting experiences and interest in neurodiversity to provide fresh perspectives to our team.
After graduating from Auckland University with a Bachelor of Commerce degree Jo worked in Sydney and internationally. Her career has featured leadership roles in high profile international companies including: Procter & Gamble, EDS, Compaq, HP and Oracle; and roles including accountant, systems analyst, project manager, operations manager and business systems director. After starting a family she returned to live in New Zealand and be a full time parent as well as serving her community in voluntary roles.
Working part time for Umbrella enables Jo to balance work and family responsibilities alongside a number of valuable voluntary community roles and projects. We are proud to support Jo to practice what we preach, helping our people thrive both in and outside of the workplace.
Need a speaker?
Contact Umbrella for an inspirational speaker on mental health, practical tips and solutions for improving employee wellbeing and healthy workplaces. Our presentations and keynotes are often described as a conference highlight.